When I Press the Run Synchronization button, no data is imported, but I know I have events in Elevent
Check the following:
- If this is your first attempt, check with Elevent support from Back Office chat to ensure the External Web API is enabled
- Ensure you have showtimes in the future
- Ensure at least one of those showtimes has at lease one ticket added to the showtime. They do not need to be on sale.
Syncing gets stuck only partway through
Look down at the logging of events and data to see the last event or showtime that was synced before the process got stuck. It is likely there is something funky in your data. Press the carrot to expand and see precisely where in the event or showtime the process stopped.
For instance, here's an example of a sync that got stuck
If you look closely, you'll see a double-comma after "Spanish" in the SearchKeywords. Removing the extra comma in Elevent solves the issue--just run the sync again.
Syncing gets stuck on virtual events
Confirm that the virtual showtime has an activation date set in Elevent. The website considers the Activation date, when videos can start streaming, as the real start date for web purposes.
Facebook and Google Logins aren't working
Elevent needs to whitelist your website with Google and Facebook. Open up a support chat to request that we take care of this for you.
The Calendar shows no events, but a weird year like '2052'*
For some reason, the calendar has no events to show. Often, any intended events are filtered out - check your dates, showtime type, brand, and festival/season/series filters.
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